Information


Time of making dolls.

It usually takes 1,5 – 3 months to make a doll.
We collect orders for about a month and a half. It takes 1-2 weeks to print the parts. And it takes about one month to make all post processing.


Payment.

We offer 2 options of layaway. 1st is for pre-order dolls and 2nd is for available dolls.
For pre-order dolls we offer you divide payment into 2 parts. The first parts is 50% of the cost of the doll. And second part is the remain 50% of the cost plus the shipping cost.
For available dolls we can offer you booking the doll. In this case the first payment is at least 30% of the cost of the doll. And you can make payments for 6 months. You need contact us before purchasing to make booking.
We send the dolls when you pay 100% of the total cost only.

Payment method.

We accept payments via PayPal. PayPal is a reliable money transfer system, where the data of your credit card are known only to the payment system. Also the system provides a variety of programs to protect the buyer and the seller, which makes shopping more secure.

Shipping.

We send orders either by Russian Post or by Russian Post EMS. All parcels have tracking numbers.
Shipping cost for Russian Post is $10 USD and for EMS is $35 USD. You will choose the shipping method when you get the email of checking of your order. The cost includes postal fees and packaging.

Approximate delivery time Russian Post (in brackets for EMS):

Europe 7-12 days (5-9 days)

America 13-18 days (9-14 days)

Guaranteed.

We guarantee a very long life of the products if they are handled with care. Polyamide is a pretty strong material which can withstand falling and hitting. But in case of careless handling, chips and cracks in the paint may appear. You can read about the care of the doll in chapter «Tips for care».

Exchange / Return.

Exchange is possible only for those products which we have been delivered to you by mistake or have obvious differences from the ordered product.

Please note that slight color mismatch is not the basis for the exchange of products.

We compensate all shipping costs in case of an exchange.

Refund is not possible.

Our rules:

  1. We are working under pre-paid (layaway) system. That means that first comes the first (advance) payment, and then we begin to work on your doll.
  2. You can always cancel the order before the first payment.
  3. If you cancel an order after the first payment, please keep in mind that it is non refundable.
  4. If your order is ready and we have notified you about it but you have not contacted us within 2 weeks, we will attempt to contact you again with all available communication channels (by email, by telephone or otherwise). And if for a further 2 weeks, we were not able to contact you, the order will be canceled and the advance payment will not be refunded.
  5. Refunds are impossible. Please make an informed decision before you make the order.