It usually takes us 3 months to make a doll. But sometimes it can take more time due to different occasions like global pandemic, restrictions, some delays at our partners’ side and so on. We set production time in each case individually and inform our customers about their orders if something goes not according to the plan.
1) Put the doll in the cart
2) Place an order, in the check out form you need to leave your name, email and your country
3) Wait for our reply email and the PayPal request (it usually takes us up to 24 hours to reply)
4) After getting the payment, the doll will be removed from the store
5) If we don’t get the payment within 3 days, the purchase request is canceled
6) The doll is shipped within 1-3 working days, after that we’ll let you know the tracking number. Check out more about shipping on this page below.
We are welcome any layaway/payment plans for available and pre-order dolls, but they must meet some conditions:
1) the first payment must be at least 40% at the doll price
2) the advance of 50% of the doll price is non-refundable in case if a customer cancels the order/purchase by any reason
3) the layaway period is up to 6 months
We may deny in layaway/payment plan request without saying the reason.
The most popular plans are 2 (50/50) and 3 (40/30/30) payments.
Being in Serbia we use Serbian Post to send parcels. Although the parcels have tracking numbers but in some countries they don’t work (we know that in the US they don’t work for sure).
Shipping cost depends on the doll and its weight. You can check the shipping cost at the check out page or when you place an order for pre-order dolls, we’ll let you know the price.
Approximate delivery time:
Europe 7-14 days
America 12-21 days
We aren’t responsible for post carriers but in any case of issues get in touch with us.
Exchange is possible only for those products which we sent to you by mistake or have obvious differences from the ordered product.
Please note that slight color mismatch is not the basis for the exchange of products.
We compensate all shipping costs in case of an exchange.
- The day of production starts the day after one we get the first payment.
- You can always cancel your order before pay the first payment.
- There is a fee from 30-50% of the full price if you cancel your order regardless any reason
- The productioin time may be extended for reasons beyond our control
- Buyers are responsible for any customs and import taxes that may apply. We aren’t responsible for delays due to customs.
- Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
- We reserve the right, at our sole discretion, to modify or replace these Terms at any time.